Booking a Visit
All Offices Visits must be booked a minimum of 24 hours in advance.
It is possible to book 28 days in advance.
The number to ring for advice and information concerning Special Visits is 0121 598 8170
The Special Visits Booking Office is open Monday to Friday.
Visits can be booked by e-mail (preferred option) firstname.lastname@example.org
e-mails and faxes will be answered between the hours of 08.00 and 16.00. Emails or faxes received after the close of day will be answered the following day.
All visits bookings made by fax or e-mail will be confirmed. All confirmation notes will contain a booking reference number. You should bring the confirmation note, along with the booking reference number with you to the prison. Failure to do so may result in the visit not taking place.
For visitors who arrive late for their appointment, there is a ‘cut off point’ of 15 minutes after which point the visit is cancelled. This is so that the prisoner is not left at the Holding point for longer than is necessary. In cases where a double visit session has been booked for one prisoner, both sessions will be cancelled. In cases where a double session has been booked but for two different prisoners, only the first session is cancelled.
When requesting visits by e-mail or fax, please remember to include the prisoners name and number as well as the name(s) of the visitor(s), company and contact number. You will normally be sent a Visits Booking template which prompts you to include the correct information we need.
Legal / Official Visits take place every day except: Bank Holidays, Christmas Day, Boxing Day, & Good Friday.
The available appointments are as follows :-
08.15 - 09.05
09.15 – 10.05
10.15 – 11.05
11.15 – 12.05
13.50 – 14.40
14.50 – 15.40
15.50 – 16.40